Refund policy

Last updated: November 2026

Before delivery

Cancel any time before your files are delivered for a full refund. Email wjjjj29@gmail.com with your order number.

After delivery

We refund in full if the delivered page contradicts the facts in your brief, or if the product is altered in shape, colour or proportion. Tell us within 7 days of delivery.

Not refundable

Differences of taste, or a change of mind after delivery. You choose the headline and scene before we shoot, and the PSD is fully editable for the rest.

Late delivery

If we miss the 24-hour window for reasons on our side, we refund 20% of the order automatically.

How refunds are paid

Refunds are issued by Paddle to the original payment method, usually within 5 to 10 business days.